Spreading your business’s message is probably the reason you’re taking part in social media. You want to be able to deliver important news (whether it’s a new service you’re offering or a sale you’re running) to your customers. If you’re treating your Facebook page like any other advertising opportunity, people will quickly lose interest.
Not Like PR
When people are willing to spend their time on social media with your business, it’s because they really want to talk to you. They are certainly not looking for PR speak and form responses. It’s vital that those running your business’s social media accounts respond to people individually, and make them feel like they’re having a conversation. In short, you need to interact with your customers and potential customers.
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