According to Relevate Auto, 72% of people say that they’d visit dealerships more if the process of buying a car was easier. Your customers would even be willing pay a little more for a better experience at the dealership. This is why customer experience has to be the number one factor. It applies to your car dealership website, too.
Today, the hunt for a new car begins on your company’s website. The CX (a.k.a. customer experience) is good on the dealership’s site, then people will tend to be more loyal to your dealership. And if this is the case, the process of purchasing a vehicle will be easier.
So, now here’s the question, how do you make your dealership’s website geared towards customer experience? We’ll explain.
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